Hassle-Free 30-Day Return Policy

At Cleon, your satisfaction is our priority. We want you to shop with confidence, knowing that if you're not completely happy with your purchase, we're here to help.

30-Day Returns

We accept returns within 30 days of delivery.

To be eligible for a return, items should be in their original condition and packaging whenever possible.

For hygiene and personal care reasons, some opened or used items may not be eligible for return unless they arrived damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your order.

Simply email hello@cleon.com.co with:

• Your order number

• A brief description of the issue

• Clear photos of the item (if applicable)

We'll review your claim promptly and work quickly to make things right.

Easy, Stress-Free Returns

We believe returns should be simple.

For approved returns, Cleon will provide a prepaid return shipping label, so you won't need to arrange or pay for return shipping yourself.

Simply contact our support team, and we'll guide you through the process from start to finish.

Refunds

Once your returned item is received and inspected, we'll notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days, depending on your bank or payment provider.

We're Here to Help

If you have any questions about your order, return, or refund, please contact us at:

hello@cleon.com.co

Thank you for choosing Cleon. We truly appreciate your trust and look forward to serving you.